Thank you for shopping with Fluxent Inc. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Returns Policy outlines the process for returning items.
1. Return Period
You have 30 days from the date you receive your order to initiate a return. After this period, we regret that we are unable to offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, the item must be:
- Unworn, unwashed, and in its original condition.
- With all original tags and packaging intact.
- Not a final sale item (please check the product page for sale items).
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact us at [email protected] to request a return authorization.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Once your return request is approved, you will receive instructions on how to return the item.
- Securely package the item and ship it back to us using a trackable shipping method. Please retain your proof of postage for reference.
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping service to ensure that your return reaches us.
5. Refunds
Once we receive your returned item and confirm that it meets our return requirements, we will process your refund. Refunds will be issued to the original payment method. Please allow 3-5 days for the refund to appear in your account.
Please note that shipping fees are generally non-refundable unless the return is due to an error on our part.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
7. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 30 days of receiving your order. We will assist you with a return or replacement at no additional cost.
8. Final Sale Items
Certain items are marked as “Final Sale” and cannot be returned or exchanged. These items are clearly marked on the product page.
9. Contact Us
If you have any questions or need assistance with a return, please contact us at [email protected].